Shipping & Returns

This policy applies to physical Acquisitions made through The Havenry Commerce Layer when live commerce is enabled. It is intended to govern the relationship among The Havenry, the Charge, and approved commerce or fulfillment-facilitation providers used to process and complete an Acquisition.

HVN Global's corporate website is not a storefront and is not governed by this consumer shipping-and-returns policy.

The Havenry does not yet have a finalized production fulfillment model for public commerce. Checkout, carriers, processing windows, delivery regions, return eligibility, refund timing, and final-sale rules must be confirmed before this policy becomes production-final.

Any preview purchase flow shown before live commerce activation is illustrative and does not create an order or obligation to ship.

When commerce is activated, Shopify or another approved commerce provider may facilitate checkout, order administration, payment-related workflows, status communications, and related transaction functions. Separate fulfillment providers, carriers, suppliers, or logistics partners may assist with physical delivery.

The final production policy must identify the applicable operational model accurately. Nothing in this draft should be read as promising a specific Shopify feature, carrier, warehouse, direct-ship arrangement, or fulfillment provider before that configuration is approved.

Processing and delivery estimates will be stated at or before Acquisition once the fulfillment model is active. Estimates may vary by Offering, destination, availability, carrier conditions, and other circumstances.

No universal processing time or delivery guarantee is established by this review draft.

Shipping charges, available delivery methods, and serviceable regions will be disclosed through the applicable Commerce Layer before Completion. Taxes, duties, import charges, or similar amounts, where applicable, will be handled according to the final commerce configuration and governing law.

Return and exchange eligibility will depend on the final rules adopted for the relevant Offering categories. HVN has not yet established a universal return window, condition standard, restocking rule, exchange procedure, or final-sale list for production commerce.

Those rules must be stated clearly before live checkout begins and should account for differences among proprietary HVN Offerings, Appointments, limited releases, commissioned or bespoke items, opened or used goods, and any category-specific restrictions.

The final policy will establish how a Charge reports damage, loss, delay, non-delivery, or an incorrect item; what evidence may reasonably be required; and how HVN coordinates with carriers, fulfillment providers, or suppliers to resolve the matter.

Refund method, timing, deductions, and eligibility will be defined before live commerce begins and will reflect the applicable payment, fulfillment, and return processes. No refund timing or guarantee should be inferred from this draft.

An Appointment is a curated non-proprietary object selected for HVN. Where an Appointment or other Offering is fulfilled by an approved supplier or logistics partner, additional operational constraints may apply. Any material conditions that affect the Charge's Acquisition should be disclosed before Completion.

This policy should be read together with The Havenry Terms & Conditions and Privacy Policy.

Questions regarding shipping, returns, or this policy may be directed to legal@hvnglobalco.com until a dedicated Charge-support channel is formally established.