Privacy Policy

HVN Havenry is operated by HVN Global LLC ("HVN Global," "we," "us"). HVN Havenry is our customer-facing brand and experience for atmosphere, ritual, and elevated-living goods. This policy explains what information we handle when you visit this site, and the choices you have.

We keep data collection deliberately minimal:

• Browsing the public site. No account or cookie is required to view the site, and ordinary visitors are not assigned a cookie. Our hosting provider processes standard technical request logs (such as IP address and browser type) to serve pages and keep the site secure.
• Marketing portal sign-in. Our internal marketing dashboard is restricted to authorized team members and uses a passwordless "magic link" sent to a work email address. If you sign in, we process that email address to authenticate you. This is not a feature for general shoppers.
• Contacting us. If you send us a message through a contact form, we use the details you provide (such as name, email, and message) to respond. Where a form is shown in preview mode, nothing is submitted or stored.
• Concierge interactions. See the dedicated section below — the on-site concierge collects no free-text input and no personally identifiable information.

Our on-site concierge is designed to avoid collecting personal information:

• Conversational input. The concierge accepts only a fixed set of predefined prompt choices. There is no free-text field anywhere in the flow, so your own words are never sent to it or stored.
• Operational logs. We record only aggregate, non-identifying counts — which type of prompt was chosen and which product it referred to. We do not record who you are.
• Analytics use. These counts are used for internal operational reporting only — not for advertising, profiling, or cross-site tracking.
• Retention. Concierge data is kept only in summarized/aggregate form.
• Personal information. No personally identifiable information is intentionally collected or retained through the concierge.

• The site currently does not use third-party analytics, advertising, or social-media tracking cookies or pixels.
• We do not currently track you across other websites, and we do not run a tag manager.
• We do not sell or rent your personal information.
• Web fonts are self-hosted, so viewing the site does not send a request to a font provider.

The public site sets no cookies. The only cookie we use is a strictly-necessary session cookie for the internal marketing portal described above. For the full details, see our Cookie Notice.

We rely on a small number of trusted providers to run the site — for hosting, for storing brand and product media (Google Drive), and for the AI that powers the concierge (Anthropic), which processes a fixed set of prompts on our servers. These providers process information only to perform services for us.

We keep information only as long as needed for the purpose it was collected — for example, a portal sign-in session lasts up to seven days, and aggregate concierge counts are retained in summarized form for operational reporting. Contact messages are kept as long as needed to handle your inquiry.

Depending on where you live, you may have rights to access, correct, or delete personal information we hold about you, or to object to certain processing. To make a request, contact us at privacy@hvnglobalco.com and we will respond as required by applicable law.

The site is intended for adults and is not directed to children, and we do not knowingly collect personal information from children.

We do not currently offer on-site checkout. When we introduce commerce, we will update this policy to cover the information that entails — including payment processors, order fulfillment, shipping information, fraud prevention, customer accounts, transactional communications, and the applicable service providers — before those features go live.

If our data practices change — for example, if we add analytics, advertising, or a live checkout — we will update this policy and, where required, introduce appropriate cookie-consent controls. Material changes will be reflected in the effective and last-updated dates above.

Questions about this policy or your information? Email privacy@hvnglobalco.com or reach us through our contact page.